For much of 2020, the COVID-19 crisis has forced us to physically distance ourselves from one another. During this unprecedented time, it’s become increasingly clear that communication plays a key role in human health, wellbeing, and success.
In the world of hiring and recruitment, this lesson has been especially salient. Prior to the onset of the pandemic, employers and candidates were able to meet in person to discuss potential career opportunities. But now that social distancing has become the norm, the recruitment process has become far more complicated.
For Jennifer Benitez, Senior Partner with Sales & Marketing at Lucas Group, one of the most important lessons from the past nine months has been that clear, honest, and careful communication is the key to a successful hire (of course, this has been the case since long before the lockdown – but the challenges of the past year have underscored this truth more than ever before). Jennifer has come to view gratitude as an essential ingredient to the hiring and recruitment process.
Before we explore the role that gratitude plays, let’s first take a look at how these parallel processes have been transformed over the course of the past year.
How has Hiring and Recruitment Changed in 2020?
In Jennifer’s experience, the single greatest shift within hiring and recruitment over the past year has occurred within the onboarding stage of the process. Now that clients and candidates are communicating remotely, there are far more variables to juggle – and more opportunities for the process as a whole to be derailed.
This is where working with a professional recruiter comes into play. A professional recruiter can help to make sure that expectations are made clear from the get-go and that both clients and candidates have everything that they need to make a great hire. “All of this is new for everybody involved. A professional recruiter can help to set expectations, manage the process, and implement an innovative approach to interviews that can result in an offer letter without ever having to actually meet with the client.”
The Importance of Showing Gratitude
What role does gratitude play in the recruitment process in general, and in this new virtual environment?
According to Jennifer, the expression of gratitude is a two-way street. Candidates, on the one hand, need to be able to write strong thank you emails to prospective employers after an interview, regardless of the ultimate outcome. And employers must be able to respond to those thank you emails in an appropriate and timely manner.
In addition to responding to thank you emails, employers should also be able to express gratitude towards candidates at regular intervals through the interviewing, hiring, and onboarding processes. There are several reasons for this. First, candidates typically put in a great deal of time, energy, and research before reaching out to a prospective employer. In addition, they may even be putting their current jobs in jeopardy by searching for a new position. It’s crucial, therefore, for employers and hiring managers to express their appreciation to candidates who have put in the legwork to apply for a role.
How Partnering with a Professional Recruiter can Help
Expressing gratitude is just one small part of the communication that takes place between employers and candidates during the hiring process. But it plays a disproportionately large role in determining a job candidate’s enthusiasm towards a particular job opportunity. The simple act of saying thank you, in other words, can go a long way towards securing a hire and attracting top talent in the future. Partnering with a professional recruiter can help to improve your candidate-facing communication strategy, which can in turn enable you to build a stronger, more dedicated workforce.