IT Systems Administrator

  • Job #


  • Respond to and resolve users issues by:
  • Troubleshoot Microsoft Windows servers, desktop, printing and networking issues.
  • Add, change, and delete user accounts in Active Directory, Exchange Server and Office 365
  • Troubleshoot Microsoft Office issues.
  • Troubleshoot network file share access
  • Troubleshoot mobile device synchronization issues with corporate email infrastructure on iOS-based devices
  • Troubleshoot basic networking issues such as VPN and general connectivity issues
  • Properly manage personal workload and work assignments.
  • Continued contribution to creating and updating standard operating procedure and end-user instruction documents

Job Knowledge/Skills

  • Strong troubleshooting skills to assist with the support and implementation of various technologies
  • Experience troubleshooting basic connectivity issues with PCs and networks
  • Possess basic understanding of Configuration Manager (SCCM) infrastructure.
  • Support the corporate Citrix XenApp and XenDesktop platforms.
  • Strong knowledge of desktop Windows OS (XP/7/10)
  • Exposure to Microsoft Windows server technologies (2003 – 2016) and Microsoft Exchange
  • Understanding and hands-on experience with enterprise systems architecture and components such as AD, DHCP, DNS, TCP/IP, software deployment, etc.
  • Experience with group policy configuration and deployment
  • Excellent written and verbal communication skills.
  • Excellent planning and organizational skills, as well as sound independent judgment.
  • Provide occasional on-call support

Preferred Skills

  • Strong knowledge of Citrix
  • Experience working with on-premise Microsoft Exchange environments
  • Understanding of Backups and Backup software
  • Experience working with virtualization technologies such as VMware.
  • Knowledge of storage devices & technologies like RAID, SAN and archive.